/* ATK Chamados — mobile-first, estilo chat de suporte */
#atk-chamados-app {
  --acc:#16a34a; --acc-d:#15803d; --bd:#e5e7eb; --muted:#6b7280;
  --bg:#f3f4f6; --card:#fff; --text:#111827;
  font-size:15px; color:var(--text); -webkit-font-smoothing:antialiased;
  max-width:760px; margin:0 auto; line-height:1.4;
}
#atk-chamados-app * { box-sizing:border-box; }
.atk-ch-load { padding:40px 16px; text-align:center; color:var(--muted); }

/* Cabeçalho */
.atk-ch-head { display:flex; align-items:center; justify-content:space-between; gap:12px; margin-bottom:16px; }
.atk-ch-head h2 { margin:0; font-size:19px; font-weight:700; }
.atk-ch-btn {
  display:inline-flex; align-items:center; justify-content:center; gap:6px;
  background:var(--acc); color:#fff; border:none; border-radius:11px;
  padding:0 18px; height:46px; font-size:15px; font-weight:600; cursor:pointer;
  text-decoration:none; line-height:1; white-space:nowrap;
}
.atk-ch-btn:hover { background:var(--acc-d); color:#fff; }
.atk-ch-btn.sec { background:#fff; color:#374151; border:1px solid var(--bd); }
.atk-ch-btn.full { width:100%; }
.atk-ch-btn[disabled] { opacity:.55; cursor:default; }

/* Lista de chamados */
.atk-ch-list { display:flex; flex-direction:column; gap:10px; }
.atk-ch-card {
  border:1px solid var(--bd); border-radius:14px; padding:15px 16px; cursor:pointer;
  background:var(--card); transition:transform .08s, box-shadow .15s;
}
.atk-ch-card:active { transform:scale(.985); }
.atk-ch-card:hover { box-shadow:0 4px 14px rgba(0,0,0,.07); }
.atk-ch-card-top { display:flex; align-items:center; justify-content:space-between; gap:10px; }
.atk-ch-card-assunto { font-weight:600; font-size:15.5px; line-height:1.3; }
.atk-ch-card-meta { color:var(--muted); font-size:12.5px; margin-top:6px; }
.atk-ch-dot { display:inline-block; width:9px; height:9px; border-radius:50%; background:var(--acc); margin-right:7px; vertical-align:middle; }

.atk-ch-pill { display:inline-block; padding:4px 11px; border-radius:999px; font-size:12px; font-weight:700; white-space:nowrap; }

.atk-ch-empty { text-align:center; color:var(--muted); padding:44px 22px; border:1px dashed var(--bd); border-radius:14px; background:var(--card); line-height:1.6; }
.atk-ch-empty b { color:var(--text); }

/* Formulário de abertura */
.atk-ch-form { display:flex; flex-direction:column; gap:15px; }
.atk-ch-field label { display:block; font-weight:600; font-size:13.5px; margin-bottom:7px; }
.atk-ch-field select, .atk-ch-field input[type=text], .atk-ch-field textarea {
  width:100%; border:1px solid var(--bd); border-radius:11px; padding:13px 14px;
  font-size:16px; font-family:inherit; background:#fff; color:var(--text); -webkit-appearance:none;
}
.atk-ch-field textarea { resize:vertical; min-height:120px; line-height:1.5; }
.atk-ch-field select { height:50px; }
.atk-ch-row { display:flex; flex-direction:column; gap:15px; }

/* Chat */
.atk-ch-chat { border:1px solid var(--bd); border-radius:16px; overflow:hidden; display:flex; flex-direction:column; background:var(--card); }
.atk-ch-msgs {
  padding:16px; display:flex; flex-direction:column; gap:10px;
  height:60vh; min-height:340px; overflow-y:auto; background:var(--bg); -webkit-overflow-scrolling:touch;
}
.atk-ch-desc { align-self:stretch; background:#fff; border:1px solid var(--bd); border-radius:12px; padding:12px 14px; font-size:14px; line-height:1.5; }
.atk-ch-desc b { display:block; font-size:11px; text-transform:uppercase; letter-spacing:.5px; color:var(--muted); margin-bottom:5px; }
.atk-ch-msg { max-width:84%; padding:10px 14px; border-radius:16px; font-size:14.5px; line-height:1.45; word-wrap:break-word; box-shadow:0 1px 1px rgba(0,0,0,.05); }
.atk-ch-msg.cli { align-self:flex-end; background:var(--acc); color:#fff; border-bottom-right-radius:5px; }
.atk-ch-msg.eq  { align-self:flex-start; background:#fff; border:1px solid var(--bd); border-bottom-left-radius:5px; }
.atk-ch-msg.sis { align-self:center; background:#e5e7eb; color:#4b5563; font-size:12px; padding:5px 12px; border-radius:999px; box-shadow:none; }
.atk-ch-msg-autor { font-size:11px; font-weight:700; margin-bottom:3px; }
.atk-ch-msg.cli .atk-ch-msg-autor { color:#dcfce7; }
.atk-ch-msg.eq  .atk-ch-msg-autor { color:var(--acc-d); }
.atk-ch-msg-time { font-size:10px; opacity:.65; margin-top:5px; text-align:right; }
.atk-ch-msg img { max-width:200px; width:100%; border-radius:10px; margin-top:7px; display:block; }
.atk-ch-msg a { color:inherit; }

/* Barra de resposta */
.atk-ch-anexos { display:flex; flex-wrap:wrap; gap:6px; padding:10px 12px 0; }
.atk-ch-anexo { display:inline-flex; align-items:center; gap:6px; background:var(--bg); border:1px solid var(--bd); border-radius:8px; padding:5px 10px; font-size:12.5px; }
.atk-ch-anexo b { cursor:pointer; color:#dc2626; font-size:15px; line-height:1; }
.atk-ch-reply { border-top:1px solid var(--bd); padding:10px; background:#fff; display:flex; gap:8px; align-items:flex-end; }
.atk-ch-reply textarea {
  flex:1; border:1px solid var(--bd); border-radius:22px; padding:11px 16px;
  font-size:16px; font-family:inherit; resize:none;
  height:46px; min-height:0 !important; max-height:120px; overflow-y:auto;
  line-height:1.4; background:var(--bg); color:var(--text);
}
.atk-ch-iconbtn { flex:none; width:54px; height:54px; border-radius:50%; border:none; display:flex; align-items:center; justify-content:center; cursor:pointer; padding:0; }
.atk-ch-iconbtn.att { background:var(--bg); color:#4b5563; border:1px solid var(--bd); }
.atk-ch-iconbtn.send { background:var(--acc); color:#fff; }
.atk-ch-iconbtn[disabled] { opacity:.5; }
.atk-ch-iconbtn svg { width:30px !important; height:30px !important; display:block; }
.atk-ch-fechado { padding:16px; text-align:center; color:var(--muted); font-size:14px; border-top:1px solid var(--bd); }

/* Avaliação */
.atk-ch-aval { background:var(--card); border:1px solid var(--bd); border-radius:16px; padding:18px 16px; margin-bottom:14px; text-align:center; }
.atk-ch-aval.done { color:var(--muted); font-size:14px; }
.atk-ch-aval-t { font-weight:700; font-size:16px; margin-bottom:12px; }
.atk-ch-stars { font-size:38px; letter-spacing:8px; color:var(--bd); cursor:pointer; line-height:1; display:inline-block; margin-bottom:14px; }
.atk-ch-stars span { transition:color .1s; }
.atk-ch-stars span.on { color:#F59E0B; }
.atk-ch-stars.ro { font-size:22px; letter-spacing:3px; cursor:default; margin:0; vertical-align:middle; }
.atk-ch-aval-tipo { display:flex; gap:8px; justify-content:center; flex-wrap:wrap; margin-bottom:14px; }
.atk-ch-aval-tipo button { background:var(--bg); border:1px solid var(--bd); border-radius:999px; padding:8px 16px; font-size:13px; cursor:pointer; font-family:inherit; color:var(--text); }
.atk-ch-aval-tipo button.on { background:var(--acc); color:#fff; border-color:var(--acc); }
.atk-ch-aval textarea { width:100%; border:1px solid var(--bd); border-radius:11px; padding:12px 14px; font-size:16px; font-family:inherit; min-height:72px; resize:vertical; margin-bottom:14px; background:#fff; color:var(--text); }

/* Diversos */
.atk-ch-err { background:#fef2f2; color:#b91c1c; border:1px solid #fecaca; border-radius:11px; padding:11px 14px; margin-bottom:12px; font-size:13.5px; }
.atk-ch-detalhe-head { margin-bottom:10px; }
.atk-ch-back { cursor:pointer; color:var(--acc); font-weight:600; background:none; border:none; padding:8px 0; font-size:15px; display:inline-flex; align-items:center; gap:5px; }

/* Troca a engrenagem do card "Chamados" (painel da conta) por um balao de conversa.
   O JS detecta o elemento que carrega o icone do tema e adiciona esta classe. */
.atk-chat-ico::before {
  content:"" !important;
  display:inline-block !important;
  width:1em !important; height:1em !important;
  background-color:currentColor !important;
  -webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z'/%3E%3C/svg%3E") center/contain no-repeat !important;
          mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z'/%3E%3C/svg%3E") center/contain no-repeat !important;
  font-family:inherit !important;
}

/* ── Desktop ───────────────────────────────────────────── */
@media (min-width:640px) {
  .atk-ch-msgs { height:50vh; max-height:520px; }
  .atk-ch-msg img { max-width:230px; }
  .atk-ch-row { flex-direction:row; }
  .atk-ch-row > * { flex:1; }
}
/* ── Celular pequeno ───────────────────────────────────── */
@media (max-width:420px) {
  #atk-chamados-app { font-size:14.5px; }
  .atk-ch-head h2 { font-size:17px; }
  .atk-ch-head .atk-ch-btn { padding:0 14px; font-size:14px; height:44px; }
  .atk-ch-msg { max-width:88%; }
  .atk-ch-msgs { height:62vh; padding:14px 12px; }
}